Frequently Asked Questions
At Prestige Roof, we know that hiring a contractor can bring up a lot of questions. Whether you are worried about planning permission for a new roof , we want you to feel informed and confident.
We have grouped our most common queries below to help you find the information you need quickly. From technical details about our materials to practical questions about how we manage waste and payment, we aim to be as open as possible.
If you cannot find the answer you are looking for here, please do not hesitate to contact our friendly team directly. We are always happy to offer advice.
Got questions?
Frequently asked questions
Are you fully insured?
Yes, Prestige Roof carries comprehensive Public Liability Insurance. This covers us for all roofing and specialist removal works. We are happy to provide copies of our insurance certificates upon request for your peace of mind.
Do you offer a guarantee on your work?
Absolutely. We stand by the quality of our craftsmanship.
Do I need to pay a deposit?
We generally do not ask for full payment upfront. For larger projects (like a new roof), we may require a small deposit to book the dates and cover initial materials. The final balance is only due once the work is completed and you are satisfied.
Will you take away the rubbish?
Yes. We are licensed waste carriers. Whether it’s old roof tiles, dug-up concrete, or garden waste, we remove everything from your site and dispose of it responsibly at recycling centers. We aim to leave your property tidier than we found it.
How do I know if I need a new roof or just a repair?
You don't always need a new roof. If the damage is localized (e.g., a few slipped tiles or a minor leak in a valley), a repair is often sufficient. However, if the roof is sagging, over 50 years old, or has multiple leaks appearing in different places, a replacement might be more cost-effective in the long run. We will always give you an honest assessment, we never sell you a new roof if a repair will do.
Do you work in bad weather?
We monitor the forecast closely. We can strip and felt a roof in sections to ensure it remains watertight overnight. However, for safety reasons, we cannot work on roofs during high winds or heavy, continuous rain. If we need to delay for weather, we will keep you informed every step of the way.
Will I need planning permission for a new roof?
Generally, no. Re-roofing falls under "Permitted Development" as long as you aren't raising the roof height or changing the material significantly (e.g., from slate to tiles) in a Conservation Area. If permission is needed, we can help guide you through the process.
My cavity wall insulation is causing damp. Can it be fixed?
Yes. Old insulation (like white wool or foam) can slump or bridge the cavity, drawing rain from the outside wall to the inside. We use a vacuum extraction method to remove the old material and clear the cavity. Once the cavity is clear, the walls can dry out naturally, stopping the damp.
Ready when you are
Ready to book your free survey?
Whether you need a new roof or insulation removal, the Prestige Roof team can visit, assess the property and provide a clear, no obligation quote.
- Free, no obligation surveys
- Honest advice on the best options for your home
- Written quotes with no hidden extras